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Terms and Conditions

These Terms and Conditions apply to transportation and moving services provided by International Movers Network, Inc. (“Carrier”) to the customer, shipper, or other authorized party (“Merchant”).

Notwithstanding the heading “Combined Transport Bill of Lading,” these Terms and Conditions apply whether transportation is performed using multiple modes of transportation or a single mode. These provisions, together with the applicable Bill of Lading, quote, Rate Proposal, tariff, and other shipping documents, constitute the agreement between the Merchant and Carrier.

1. Governing Transportation Law

All carriage under a Bill of Lading to or from the United States shall be subject to applicable federal transportation and maritime laws, including the Carriage of Goods by Sea Act (COGSA), 46 U.S.C. §§ 1300–1315, where applicable.

Services may also be subject to Carrier’s applicable tariff and the requirements of the Federal Maritime Commission under applicable provisions of the Shipping Act of 1984 and Title 46 of the Code of Federal Regulations.

2. Definitions

For purposes of these Terms:

Carrier means International Movers Network, Inc. and any authorized agents, employees, subcontractors, or service providers acting on its behalf.

Merchant means the customer or shipper identified in Carrier’s quote, Rate Proposal, Bill of Lading, or other shipping documents, as well as an adult authorized by the customer to act on their behalf.

Goods means the household goods, personal effects, cargo, containers, and other property described in the Bill of Lading or related shipping documents.

Ship means the vessel identified in the applicable Bill of Lading.

3. Subcontracting

Carrier may subcontract all or any portion of the handling, storage, transportation, loading, unloading, or carriage of the Goods.

Carrier’s employees, agents, subcontractors, sub-subcontractors, and other parties whose services are used in connection with the shipment shall be entitled to the same rights, defenses, exemptions, limitations of liability, and protections available to Carrier under these Terms and applicable law.

4. Hindrances, Delays, and Conditions Affecting Transportation

Carrier will use reasonable efforts to complete transportation and deliver the Goods to the agreed destination in accordance with the applicable quote and shipping terms.

If transportation is affected or is reasonably expected to be affected by a hindrance, risk, delay, strike, injury, difficulty, unsafe condition, legal restriction, or other circumstance that makes continued performance unsafe, impractical, unlawful, or contrary to Carrier’s reasonable interests, Carrier may take reasonable action necessary under the circumstances.

Carrier may:

• Terminate or suspend transportation and place the Goods at Merchant’s disposal at a location Carrier reasonably considers safe and appropriate
• Continue transportation or deliver the Goods when reasonably possible
• Arrange alternative transportation, handling, or storage when necessary

Merchant remains responsible for applicable freight charges and reasonable additional costs or expenses resulting from such circumstances.

5. Limitation of Liability

To the extent permitted by applicable law, Carrier shall not be liable for loss, damage, or delay resulting from circumstances outside Carrier’s reasonable control, including:

• Acts or omissions of Merchant or persons acting on Merchant’s behalf
• Instructions provided by Merchant or an authorized representative
• Packing, handling, loading, stowage, or unloading performed by Merchant or another party
• Inherent defects, deterioration, or characteristics of the Goods
• Fire
• Vessel casualty or sinking
• Customs inspections or government actions
• Strikes, war, natural disasters, or similar events
• Transportation or equipment delays beyond Carrier’s reasonable control

Unless a different limitation is required by applicable law or agreed to in writing, Carrier’s liability for loss of or damage to Goods shall not exceed $500 per container or $0.30 per cubic foot, as applicable.

When a container is packed and sealed by Merchant or on Merchant’s behalf before being received by Carrier, Carrier’s liability for loss shall be limited to $500 per container, subject to applicable law.

Carrier shall not be liable for an amount exceeding the actual documented loss suffered by the party legally entitled to make the claim.

Where appropriate, Carrier may elect to repair damaged Goods or replace lost or damaged Goods rather than provide monetary compensation.

Any legal action against Carrier shall be brought in the State of New York, unless otherwise required by applicable law.

6. Insurance

Carrier does not arrange or provide insurance for the Goods unless insurance is specifically requested by Merchant, agreed to by Carrier, and the applicable insurance charges have been paid.

Merchant is responsible for reviewing available insurance or valuation options before transportation begins.

7. Rate Proposal and Acceptance

A Rate Proposal constitutes an offer to enter into a negotiated rate agreement.

Merchant may accept a Rate Proposal by:

• Providing written or electronic acceptance
• Signing and returning the applicable Rate Proposal or agreement
• Otherwise accepting the proposal in a manner acknowledged by Carrier

Carrier may withdraw a Rate Proposal at any time before acceptance.

An adult 18 years of age or older must be present when required at pickup, moving, or delivery appointments.

8. Containers Packed by Merchant

When Carrier receives Goods already packed into a container by Merchant or another party on Merchant’s behalf, Carrier acknowledges receipt of the number of containers identified in the shipping documentation but does not warrant or verify the quantity, condition, packing, or contents inside those containers.

Merchant is responsible for ensuring that:

• Goods are properly packed and secured
• Containers are safely loaded
• Seals are properly applied
• The Goods are suitable for transportation
• All contents comply with applicable customs and transportation laws

When Carrier receives a sealed container, delivery of that container with the seal intact shall generally constitute evidence that Carrier completed its transportation obligations with respect to the sealed container, subject to applicable law.

Carrier reserves the right, but not the obligation, to inspect or open containers when reasonably necessary or required by law, customs authorities, security procedures, or transportation requirements. Reasonable expenses resulting from such inspections may be charged to Merchant when permitted.

9. Prohibited Items

Merchant represents that the Goods do not contain prohibited, restricted, illegal, hazardous, or undeclared materials.

Unless Carrier expressly agrees otherwise in writing and transportation is legally permitted, prohibited items include:

• Guns, weapons, explosives, and ammunition
• Agricultural products subject to restrictions, including certain plants, plant products, hay, straw, and similar materials
• Flammable liquids
• Propane tanks
• Fuel
• Hazardous materials
• Illegal drugs or narcotics
• Pornographic material prohibited by applicable law
• Alcohol
• Restricted or prohibited food products

Merchant is responsible for accurately declaring the contents of the shipment and complying with U.S. Customs, Department of Homeland Security, destination-country requirements, and all other applicable laws and regulations.

If Merchant packs or loads their own Goods, Merchant assumes responsibility for prohibited or improperly declared items contained within that shipment and for consequences resulting from Merchant’s failure to comply with applicable laws.

10. Heavy Items

Unless otherwise agreed to in writing, Carrier may apply special handling requirements, charges, or limitations to Goods exceeding 7 pounds per cubic foot.

Merchant must disclose unusually heavy items before transportation so that Carrier can determine appropriate handling requirements.

11. Delivery

Carrier’s responsibility for the Goods generally ends when delivery is made to:

• Merchant
• An adult authorized by Merchant to receive the Goods
• Another party authorized or legally permitted to receive the Goods

If Merchant does not take possession of the Goods within the applicable time following notice of availability, Carrier may store, dispose of, or otherwise handle the Goods as permitted by applicable law and Carrier’s tariff.

Storage, handling, redelivery, disposal, and related expenses may be charged to Merchant.

12. Claims for Loss or Damage

Merchant should inspect the Goods upon delivery.

Written notice of apparent loss or damage should be provided to Carrier before or at the time the Goods are removed or accepted at the destination.

If loss or damage is not immediately apparent, written notice must be provided to Carrier within three (3) days following delivery, subject to any different period required by applicable law.

Failure to provide timely notice may constitute evidence that the Goods were delivered in good condition and may affect Merchant’s ability to pursue a claim.

13. Estimated Transit and Arrival Times

All estimated pickup, transit, delivery, and arrival dates are estimates only and are not guaranteed, unless Carrier expressly agrees otherwise in writing.

Estimated Time of Arrival (“ETA”) information may be based on shipping line schedules, prior shipping experience, customs clearance expectations, and other available information.

Transportation may be affected by circumstances including:

• Port congestion
• Customs inspections
• Government procedures
• Highway obstructions
• Bridge or ferry limitations
• Vehicle or equipment breakdowns
• Shipping line capacity
• Strikes
• Natural disasters
• War or civil disturbances
• Government actions
• International transportation disruptions

Carrier is not obligated to transport Goods according to a particular vessel, vehicle, route, or schedule unless specifically agreed in writing.

14. Customs, Duties, Taxes, and Government Fees

Merchant is responsible for applicable customs duties, taxes, inspections, government fees, port charges, and other destination charges unless otherwise expressly stated in writing.

Any customs or regulatory information provided by Carrier is offered for general informational purposes only.

Customs regulations and government requirements may change without notice. Merchant remains responsible for verifying and complying with applicable requirements at the origin, destination, and any transit locations.

Carrier shall not be responsible for costs, penalties, damages, or delays resulting from Merchant’s failure to comply with applicable customs or government requirements.

15. Accuracy of Shipping and Customs Information

Carrier may rely on information and documentation supplied by Merchant when preparing:

• Customs entries
• Export declarations
• Shipping documents
• Government filings
• Transportation documentation
• Electronic shipment data

Merchant represents that all information provided is accurate and complete.

Merchant shall be responsible for losses, penalties, expenses, claims, or liabilities resulting from inaccurate, incomplete, misleading, or false information provided by Merchant to the extent permitted by applicable law.

16. Less Than Container Load (LCL) Shipments

For Less Than Container Load (“LCL”) shipments, the final price may be based on the actual chargeable volume of the shipment after the Goods have been received, consolidated, packed, palletized, or placed into lift vans at the origin warehouse.

Final chargeable volume may be calculated using the longest, widest, and highest points of the applicable pallet, skid, lift van, or packed shipment.

Merchant acknowledges that the shipment’s final volume may increase after palletization or preparation for international transportation.

17. Freight and Additional Charges

Merchant is responsible for all freight charges and other amounts due under the accepted quote, Rate Proposal, Bill of Lading, tariff, and applicable shipping documents.

Additional charges may apply when circumstances or services differ from those contemplated in the original estimate, including additional handling, storage, customs-related services, inspections, access difficulties, or other services reasonably necessary to complete transportation.

18. Merchant Responsibilities

Merchant is responsible for:

• Providing complete and accurate shipment information
• Properly declaring all Goods
• Disclosing heavy, unusual, restricted, or potentially hazardous items
• Providing accurate customs and destination information
• Complying with applicable laws and regulations
• Ensuring an authorized adult is available when required
• Paying applicable transportation and additional charges
• Reviewing shipment documentation before acceptance

19. Entire Transportation Agreement

Transportation services are subject to these Terms and Conditions together with Carrier’s applicable:

• Quote or Rate Proposal
• Bill of Lading
• Tariff
• Shipping documentation
• Written amendments or additional terms
• Applicable federal, state, maritime, customs, and international transportation laws

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in effect to the fullest extent permitted by law.

20. SMS Authorization

By providing your mobile phone number, you agree to receive SMS text messages about your request,
order, or service from International Movers Network, Inc.
– Message types: appointment confirmations, reminders, order and service status updates, follow-ups on
requests you submit.
– Message frequency: varies depending on your activity.
– Message and data rates may apply.
– Reply STOP at any time to opt out.
– Reply HELP for help, or contact us at info@internationalmoversnetwork.com

– Carriers are not liable for delayed or undelivered messages.
– See our Privacy Policy: https://internationalmoversnetwork.com/privacy-policy/

21. Contact Information

Questions regarding these Terms and Conditions may be directed to:

International Movers Network, Inc.
1189 Railroad Avenue
Hewlett, New York 11557

Email: INFO@INTERNATIONALMOVERSNETWORK.COM
Phone: 844-413-2220